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Check In Sequence Number: Avoid Front Desk Misuse standard

FairCloud provides the ability to generate a Check In Sequence number. This number is generated automatically in a sequential order for each check in. This will help properties, who have registration cards preprinted with a sequence number in them. At the time of night audit or in the morning, management must check that there is no missing Sequence number in the Registration cards, also the sequence id in the FairCloud system must match with the id in the checkins. update auto_renew_annual_voucher set VOUCHER_NUMBER= …. where id=8; The following UDF changes are needed for fairCloud to generate the Check In Sequence Number. SHOW_CHECKIN_REFERENCE_NUMBER OVER_RIDE_LOCATION

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FairCloudPMS is Zeamster certified standard

We are happy to share with our users that FairCloudPMS is certified to use Zeamster Gateway. We will be providing more information here. You can find more information at  FortisPayments.com Following changes are needed during implementation. This information will be provided by Zeamster. UDF Configuration 1 ZEAMSTER_DEVELOPER_ID 2 ZEAMSTER_LOCATION_ID 3 ZEAMSTER_USER_API_KEY 4 ZEAMSTER_USER_ID 5 ZEAMSTER_ENDPOINT Add gateway rule for Zeamster and inactivate Shift4 rules if any. Rules can be added in Configuration –> New Gateway Integration Rule. Once the gatewy rule has been added, please add the terminal. Terminal can be added from the Gateway Details page.

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Choosing the Right Property Management System video

Choosing the right Property Management System for your hotel is a tough decision. Taking this decision requires patience to do the research to find your requirements and then you can qualify and decide which Property Management Software is best for you. Factors to consider while choosing your Hotel’s Property Management System. Does your property need a cloud based PMS. Make sure you consider the advantages of a cloud based PMS. How much OTA contribution does the property need. What OTA’s are supported by the PMS. What other interfaces are needed at the property. Does your hotel need Group Booking functionality. What all sub-modules for Group Bookings are needed. Does your hotel need the Direct Bill functionality. What all sub-modules of ...

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Getting Digital Assets Right. How to take Good Hotel Photos. standard

The most important aspect of marketing your hotel is to get correct digital assets. Not only do you need to have the right type of digital assets, but you also need to keep your digital assets fresh by taking new images every few months. This is a guide line to get the correct digital assets, minor deviations from the suggestions are OK. The final images that are uploaded to the website are usually 500-800 KB. However, please give your admins images that are at-least 2.5MB, so that the admin can cut it and get the best part of the image. Your  hotel’s digital assets must be refreshed every 4 months if not sooner, this will help you make sure that ...

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Price Override Mystery video

If the system setting AUTO_PRESERVE_RATE=Y When a reservation is edited, the OVERRIDE PRICE box is not checked by default. If this box remains unchecked then the rates will not be effected due to the user editing the reservation. To PRESERVE existing rates, please don’t check the price override box. If the user wishes to change the rates in the reservation, then the price override box must be checked. If the user edits a reservation and changes the room type, then the rates will change from what were in the system prior to the edit. If the system setting AUTO_PRESERVE_RATE=N If the auto preserve rate is set to N, when the user edits the reservation the PRICE OVERRIDE box will be ...

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FairCloud PMS, Channel Manager & Booking Engine Upgrades Log video

The following table includes a list of some of the important updates to FairCloud PMS, Channel Manager  the booking engine. The list also includes some documentation updates. Please consult your account manager to see if these upgrades have been applied to your FairCloud instance. Sales : 1.800-695-0749 Support: 310.362.1764 Jira Id Build Notes Category Product GA Date Fair-244 Direct Bill Report optimization. This requires new DB indexes. We have optimized the SQL queries and the new report runs much faster. Functionality PMS Dec.10.17 Fair-231 Provide an auto increment id at the time of check in. Add UDF SHOW_CHECKIN_REFERENCE_NUMBER Functionality PMS Nov.16.17   Build Notes Category Product GA Date Ability to add promotions in the branded booking engine Functionality BBE March.14.17 ...

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How to handle NO SHOW flag and NO SHOW STATUS standard

FairCloud provides two ways to handle No Show Reservations.   Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically changed in FairCloud to be cancelled.   ...

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Dangers of using Close To Arrival standard

We generally recommend using Close To Arrival for Expedia channel. Using CTA can be dangerous if it’s not used correctly. There can be conditions which can lead to over booking even though you were total closed out. For example , if you decide to do a CTA for August 12th and August 13th as shown in the calendar below.     In this scenario please remember that the guest can make a reservation for any day prior to 12th and do a check out on 13th or later. If this happens then you will have a over booking scenario. To avoid an overbooking, or reduce the chances of overbooking we suggest you to increase rates and to add a restriction for CTA.   ...

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