Categories ArchivesFC:PMS

Choosing the Right Property Management System video

Choosing the right Property Management System for your hotel is a tough decision. Taking this decision requires patience to do the research to find your requirements and then you can qualify and decide which Property Management Software is best for you. Factors to consider while choosing your Hotel’s Property Management System. Does your property need a cloud based PMS. Make sure you consider the advantages of a cloud based PMS. How much OTA contribution does the property need. What OTA’s are supported by the PMS. What other interfaces are needed at the property. Does your hotel need Group Booking functionality. What all sub-modules for Group Bookings are needed. Does your hotel need the Direct Bill functionality. What all sub-modules of ...

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Yield Management Simplified standard

This blog discusses Yield and Rate Management. We have worked to simplify the steps so that the tasks mentioned here can be delegated. Quarterly Activities The following should be reviewed and adjusted every 3 months. Make sure you have inventory and restrictions loaded 1 to 1 ½ years out Verify Yield Management Goals. Checkpoint period needs to be defined over here. Verify Rate Management Rules This should be checked periodically and modified as per market conditions and your goals. You can view the rules by navigating to Room Type details page.     Create a calendar of compression dates. Print a calendar of compression dates. These dates should be checked in the weekly activities.   Weekly Activities Verify Yield Management Progress ...

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FairCloud: Payment Gateway / Shift4 Review standard

This blog covers the inner workings of a payment gateway and how it related to hospitality industry. We will do a quick review of Shift4 and how FairCloud interacts with the gateway. We discuss different credit card operations and back certain scenarios with real life example. We hope after reading this article you will have a beter understanding of how credit card authorizations and settlements are handled in the hotel industry.   New Reservation: Filling the Shift4 form in the New Reservation screen. Filling the Shift4 in the New Reservation might not be the best approach, but at times it is needed. When you fill the credit card information in the Shift4 section of New Reservation, then FairCloud will do ...

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How to handle NO SHOW reservations standard

FairCloud provides two ways to handle No Show Reservations.   Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically changed in FairCloud to be cancelled.   ...

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Debugging Magnetic Swipe Reader (Shift4) standard

  If you are using Shift4 and are get white screens consistently while authorizations/settlement then article can help you. You will get a white screen if your swipe data is in 2 lines. You should double check your MSR (Magentic Swipe Reader) settings. We generally recommend http://www.idtechproducts.com/ and you would need the utility from their website. http://idtechproducts.com/support/downloads/swipe-readers/minimag-ii-magstripe-reader-idmb-series/usb-keyboard-idmb-3341xx-series/software-26 Please do a swipe on a notepad, and if the swipe data is coming in 2 lines then you need to change your setting so that the data comes in one line. Following are the steps to do this change. Mag Swipe Configuration  Setting –> Change Reader Setting –> Beep is Off, Coding is in both directions. Track Setting Tab: (Select Track 1 And ...

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Expedia Collect VS Hotel Collect standard

When you login to FairCloud PMS, you can see if a reservation is guest pay or expedia pay. This information is in the Special Request section. Please see below special request from 2 different reservations. The first reservation is hotel collect and the second reservation is Expedia collect. In Expedia collect reservation, expedia virtual card is available in the credit card section.   When you login to EPC, you can also see if the reservation is Expedia Collect or Hotel Collect. Please see the Who Collects column below.   Please note that for Hotel collect guests, you would need to edit reservation and deselect Suppress Rates and then regenerate the reg card or the invoice. Once you do this the ...

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