Categories ArchivesFC: Support

FairCloud: Payment Gateway / Shift4 Review standard

This blog covers the inner workings of a payment gateway and how it related to hospitality industry. We will do a quick review of Shift4 and how FairCloud interacts with the gateway. We discuss different credit card operations and back certain scenarios with real life example. We hope after reading this article you will have a beter understanding of how credit card authorizations and settlements are handled in the hotel industry.   New Reservation: Filling the Shift4 form in the New Reservation screen. Filling the Shift4 in the New Reservation might not be the best approach, but at times it is needed. When you fill the credit card information in the Shift4 section of New Reservation, then FairCloud will do ...

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How to handle NO SHOW reservations standard

FairCloud provides two ways to handle No Show Reservations.   Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically changed in FairCloud to be cancelled.   ...

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Debugging Magnetic Swipe Reader (Shift4) standard

  If you are using Shift4 and are get white screens consistently while authorizations/settlement then article can help you. You will get a white screen if your swipe data is in 2 lines. You should double check your MSR (Magentic Swipe Reader) settings. We generally recommend http://www.idtechproducts.com/ and you would need the utility from their website. http://idtechproducts.com/support/downloads/swipe-readers/minimag-ii-magstripe-reader-idmb-series/usb-keyboard-idmb-3341xx-series/software-26 Please do a swipe on a notepad, and if the swipe data is coming in 2 lines then you need to change your setting so that the data comes in one line. Following are the steps to do this change. Mag Swipe Configuration  Setting –> Change Reader Setting –> Beep is Off, Coding is in both directions. Track Setting Tab: (Select Track 1 And ...

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FairCloud Tips (PriceLine & Stay Over Rooms) standard

Hello All, During recent conversions we were asked some questions about inventory management and house keeping. We are including some pointers below that will help! PriceLine Inventory PriceLine inventory and rates will be picked from Booking.com. This brings some relief to the ever changing channels and the complex promotions that usually needs to be managed. Now we have one less channel to worry about. Correction 09.27.2016 Priceline is actually coming into FairCloud through 2 different channels. PriceLine prepaid reservations come through Inn link and PriceLine pay at the hotel through booking.com. Stay Over Rooms    This is a gentle reminder that for stay over rooms, every 3rd day there is a flag added to the reports called Change Linen. This flag is in ...

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FairCloudPMS: Alerts specific to Rooms standard

Now FairCloud PMS admins can setup popup alerts which can help your front desk to upsell the rooms. If you have remodelled only a few rooms in a room type category then this alert can help your frontdesk with upgrade and getting higher ADR for the hotel. Following is a screenshot from one of the implementation. This popup is available in the In House list. To add upgrade instructions in FairCloud PMS, please edit the desired room. Once in the edit screen you can scroll down to the Other Instructions Section. In this section please add the instructions you will like to see in the popup message. Please press save and your alerts would be available in the In House ...

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Channel Manager: Close Out Review standard

Busy season is coming up, I want to send a reminder on How to Close Out. You can do this very easily using the Channel Manager. Close out will work for All Channels except InnLink. Please see the detailed steps below. Also note For Expedia please change the restriction to Close TO ARRIVAL. Navigate To Channel Manager –> View Rates And Inventory. The color chart on the top will help you understand the status of each day. We will be Closing Out the two marked cells which are in green below. After we close out, these cells will turn RED. Now we will click on the cell in green and a popup with several options will come up. Please see ...

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Expedia Non Refundable Promotions standard

To run Non Refundable promotions in Expedia, you would first need to setup a Non Refundable plan. After setting the non refundable plan, you can then create promotions that are non-refundable. You can use Non Refundable promotions for advance purchases or for holiday seasons. If you need assistance then please email hotelhelp@expedia.com.  Expedia usually replies in 24 hours business hours. Please let us know if you have any questions. You can also find this article in our blog section.

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FairCloud Channel Manager – Channel Inventory – Last Room Available standard

FairCloud Platform has the ability to sell your rooms on OTA’s as last room available. We also call this technology as perpetual connect. This means that for every reservation made in FairCloud all OTA’s and brand.com are updated with the new inventory. No longer is your inventory segregated and no longer you would need to manage inventory on channels individually.  With the recent last room availability mapping, the channel managers inventory as highlighted in red is obsolete. This highlighted inventory is only true for channels that don’t have last room availability. If we have migrated your property to Last Room Availability then please ignore this inventory information. If you have any questions about Last Room Availability of migrating to it then please let us know.

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Revenue Management, Budget Analysis standard

Define check points for revenue analysis. Typically we can do this every week, or every 2 weeks. Define growth goals, for example we can set it to be 10% over last years real numbers. Check Rooms Remaining to sell, and revenue in books at every point. If rooms are moving to quick, perhaps your pricing is low. If rooms are not moving, prices might be high. Use the following reports for your revenue management. Room Available | Room Sold Report or Between Dates Room Sold | Room Available Report Group By Room Type Booking Curve Summary Monthly OTA Reservation Report Specifically look at peaks and lows in the competition rate analysis tool      

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