FairCloud Blog

Price Override Mystery video

If the system setting AUTO_PRESERVE_RATE=Y When a reservation is edited, the OVERRIDE PRICE box is not checked by default. If this box remains unchecked then the rates will not be effected due to the user editing the reservation. To PRESERVE existing rates, please don’t check the price override box. If the user wishes to change the rates in the reservation, then the price override box must be checked. If the user edits a reservation and changes the room type, then the rates will change from what were in the system prior to the edit. If the system setting AUTO_PRESERVE_RATE=N If the auto preserve rate is set to N, when the user edits the reservation the PRICE OVERRIDE box will be ...

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Yield Management Simplified standard

This blog discusses Yield and Rate Management. We have worked to simplify the steps so that the tasks mentioned here can be delegated. For Yield Management, please ask your admin to add the following UDF. Type: yield_window_of_intersest Description: 4 Quarterly Activities The following should be reviewed and adjusted every 3 months. Make sure you have inventory and restrictions loaded 1 to 1 ½ years out Verify Yield Management Goals. Checkpoint period needs to be defined over here. Verify Rate Management Rules This should be checked periodically and modified as per market conditions and your goals. You can view the rules by navigating to Room Type details page.     Create a calendar of compression dates. Print a calendar of compression dates. ...

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FairCloud: Payment Gateway / Shift4 Review standard

This blog covers the inner workings of a payment gateway and how it related to hospitality industry. We will do a quick review of Shift4 and how FairCloud interacts with the gateway. We discuss different credit card operations and back certain scenarios with real life example. We hope after reading this article you will have a beter understanding of how credit card authorizations and settlements are handled in the hotel industry.   New Reservation: Filling the Shift4 form in the New Reservation screen. Filling the Shift4 in the New Reservation might not be the best approach, but at times it is needed. When you fill the credit card information in the Shift4 section of New Reservation, then FairCloud will do ...

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FairCloud PMS, Channel Manager & Booking Engine Upgrades Log video

The following table includes a list of some of the important updates to FairCloud PMS, Channel Manager  the booking engine. The list also includes some documentation updates. Please consult your account manager to see if these upgrades have been applied to your FairCloud instance. Sales : 1.800-695-0749 Support: 310.362.1764 Jira Id Build Notes Category Product GA Date FAIBRIDGE-76 Housekeeping footer improvement. Added a footer to show housekeeping room selction summary. Functionality PMS FrontEnd Dec.14.17 PMSFRONT-14 Fixed Out Of Order feature in room Details Functionality PMS FrontEnd Dec.17.17 Fair-243 Added Rack Rate Report for channel on Channel Details. This report includes channel rate, base rate and restrictions Functionality PMS Dec.17.17 Fair-244 Direct Bill Report optimization. This requires new DB indexes. We ...

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How to handle NO SHOW flag and NO SHOW STATUS standard

FairCloud provides two ways to handle No Show Reservations. No Show Flag can be handled like below. Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically ...

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Dangers of using Close To Arrival standard

We generally recommend using Close To Arrival for Expedia channel. Using CTA can be dangerous if it’s not used correctly. There can be conditions which can lead to over booking even though you were total closed out. For example , if you decide to do a CTA for August 12th and August 13th as shown in the calendar below.     In this scenario please remember that the guest can make a reservation for any day prior to 12th and do a check out on 13th or later. If this happens then you will have a over booking scenario. To avoid an overbooking, or reduce the chances of overbooking we suggest you to increase rates and to add a restriction for CTA.   ...

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Debugging Magnetic Swipe Reader (Shift4) standard

  If you are using Shift4 and are get white screens consistently while authorizations/settlement then article can help you. You will get a white screen if your swipe data is in 2 lines. You should double check your MSR (Magentic Swipe Reader) settings. We generally recommend http://www.idtechproducts.com/ and you would need the utility from their website. http://idtechproducts.com/support/downloads/swipe-readers/minimag-ii-magstripe-reader-idmb-series/usb-keyboard-idmb-3341xx-series/software-26 Please do a swipe on a notepad, and if the swipe data is coming in 2 lines then you need to change your setting so that the data comes in one line. Following are the steps to do this change. Mag Swipe Configuration  Setting –> Change Reader Setting –> Beep is Off, Coding is in both directions. Track Setting Tab: (Select Track 1 And ...

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