FairCloud Blog

FairCloud: Payment Gateway / Shift4 Review standard

This blog covers the inner workings of a payment gateway and how it related to hospitality industry. We will do a quick review of Shift4 and how FairCloud interacts with the gateway. We discuss different credit card operations and back certain scenarios with real life example. We hope after reading this article you will have a beter understanding of how credit card authorizations and settlements are handled in the hotel industry.   New Reservation: Filling the Shift4 form in the New Reservation screen. Filling the Shift4 in the New Reservation might not be the best approach, but at times it is needed. When you fill the credit card information in the Shift4 section of New Reservation, then FairCloud will do ...

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FairCloud PMS, Channel Manager & Booking Engine Upgrades Log video

The following table includes a list of some of the important updates to FairCloud PMS, Channel Manager  the booking engine. The list also includes some documentation updates. Please consult your account manager to see if these upgrades have been applied to your FairCloud instance. Sales : 1.800-695-0749 Support: 310.362.1764 Jira Id Build Notes Category Product GA Date FAIBRIDGE-76 Housekeeping footer improvement. Added a footer to show housekeeping room selction summary. Functionality PMS FrontEnd Dec.14.17 PMSFRONT-14 Fixed Out Of Order feature in room Details Functionality PMS FrontEnd Dec.17.17 Fair-243 Added Rack Rate Report for channel on Channel Details. This report includes channel rate, base rate and restrictions Functionality PMS Dec.17.17 Fair-244 Direct Bill Report optimization. This requires new DB indexes. We ...

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How to handle NO SHOW flag and NO SHOW STATUS standard

FairCloud provides two ways to handle No Show Reservations.   Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically changed in FairCloud to be cancelled.   ...

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Dangers of using Close To Arrival standard

We generally recommend using Close To Arrival for Expedia channel. Using CTA can be dangerous if it’s not used correctly. There can be conditions which can lead to over booking even though you were total closed out. For example , if you decide to do a CTA for August 12th and August 13th as shown in the calendar below.     In this scenario please remember that the guest can make a reservation for any day prior to 12th and do a check out on 13th or later. If this happens then you will have a over booking scenario. To avoid an overbooking, or reduce the chances of overbooking we suggest you to increase rates and to add a restriction for CTA.   ...

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Debugging Magnetic Swipe Reader (Shift4) standard

  If you are using Shift4 and are get white screens consistently while authorizations/settlement then article can help you. You will get a white screen if your swipe data is in 2 lines. You should double check your MSR (Magentic Swipe Reader) settings. We generally recommend http://www.idtechproducts.com/ and you would need the utility from their website. http://idtechproducts.com/support/downloads/swipe-readers/minimag-ii-magstripe-reader-idmb-series/usb-keyboard-idmb-3341xx-series/software-26 Please do a swipe on a notepad, and if the swipe data is coming in 2 lines then you need to change your setting so that the data comes in one line. Following are the steps to do this change. Mag Swipe Configuration  Setting –> Change Reader Setting –> Beep is Off, Coding is in both directions. Track Setting Tab: (Select Track 1 And ...

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Expedia Collect VS Hotel Collect standard

When you login to FairCloud PMS, you can see if a reservation is guest pay or expedia pay. This information is in the Special Request section. Please see below special request from 2 different reservations. The first reservation is hotel collect and the second reservation is Expedia collect. In Expedia collect reservation, expedia virtual card is available in the credit card section.   When you login to EPC, you can also see if the reservation is Expedia Collect or Hotel Collect. Please see the Who Collects column below.   Please note that for Hotel collect guests, you would need to edit reservation and deselect Suppress Rates and then regenerate the reg card or the invoice. Once you do this the ...

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FairCloud: Booking.com Channel Manager Mapping standard

To map FairCloud PMS & Hotel Channel Manager with your booking.com account, please login to your Booking.com extranet and follow the steps below. The complete mapping process will take about 40 minutes and during this process you will need FairCloud support to work with you. Click on Property Info Tab, and then click on Channel Manager link as shown in the image below. In the Step 1, please input FairCloud PMS and proceed.   Please Confirm the connection with the FairCloud Hotel Channel Manager as shown in the image below.   Once you see the step 5, FairCloud PMS & Channel Manager has been successfully mapped with your PMS.   You must carefully set Occupancy Based Pricing in Booking.com. Standard ...

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