FairCloud Blog

Choosing the Right Property Management System video

Choosing the right Property Management System for your hotel is a tough decision. Taking this decision requires patience to do the research to find your requirements and then you can qualify and decide which Property Management Software is best for you. Factors to consider while choosing your Hotel’s Property Management System. Does your property need a cloud based PMS. Make sure you consider the advantages of a cloud based PMS. How much OTA contribution does the property need. What OTA’s are supported by the PMS. What other interfaces are needed at the property. Does your hotel need Group Booking functionality. What all sub-modules for Group Bookings are needed. Does your hotel need the Direct Bill functionality. What all sub-modules of ...

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Getting Digital Assets Right. How to take Good Hotel Photos. standard

The most important aspect of marketing your hotel is to get correct digital assets. Not only do you need to have the right type of digital assets, but you also need to keep your digital assets fresh by taking new images every few months. This is a guide line to get the correct digital assets, minor deviations from the suggestions are OK. The final images that are uploaded to the website are usually 500-800 KB. However, please give your admins images that are at-least 2.5MB, so that the admin can cut it and get the best part of the image. Your  hotel’s digital assets must be refreshed every 4 months if not sooner, this will help you make sure that ...

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Price Override Mystery video

If the system setting AUTO_PRESERVE_RATE=Y When a reservation is edited, the OVERRIDE PRICE box is not checked by default. If this box remains unchecked then the rates will not be effected due to the user editing the reservation. To PRESERVE existing rates, please don’t check the price override box. If the user wishes to change the rates in the reservation, then the price override box must be checked. If the user edits a reservation and changes the room type, then the rates will change from what were in the system prior to the edit. If the system setting AUTO_PRESERVE_RATE=N If the auto preserve rate is set to N, when the user edits the reservation the PRICE OVERRIDE box will be ...

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Yield Management Simplified standard

This blog discusses Yield and Rate Management. We have worked to simplify the steps so that the tasks mentioned here can be delegated. Quarterly Activities The following should be reviewed and adjusted every 3 months. Make sure you have inventory and restrictions loaded 1 to 1 ½ years out Verify Yield Management Goals. Checkpoint period needs to be defined over here. Verify Rate Management Rules This should be checked periodically and modified as per market conditions and your goals. You can view the rules by navigating to Room Type details page.     Create a calendar of compression dates. Print a calendar of compression dates. These dates should be checked in the weekly activities.   Weekly Activities Verify Yield Management Progress ...

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FairCloud: Payment Gateway / Shift4 Review standard

This blog covers the inner workings of a payment gateway and how it related to hospitality industry. We will do a quick review of Shift4 and how FairCloud interacts with the gateway. We discuss different credit card operations and back certain scenarios with real life example. We hope after reading this article you will have a beter understanding of how credit card authorizations and settlements are handled in the hotel industry.   New Reservation: Filling the Shift4 form in the New Reservation screen. Filling the Shift4 in the New Reservation might not be the best approach, but at times it is needed. When you fill the credit card information in the Shift4 section of New Reservation, then FairCloud will do ...

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FairCloud PMS, Channel Manager & Booking Engine Upgrades Log video

The following table includes a list of some of the important updates to FairCloud PMS, Channel Manager  the booking engine. The list also includes some documentation updates. Please consult your account manager to see if these upgrades have been applied to your FairCloud instance. Sales : 1.800-695-0749 Support: 310.362.1764 Build Notes Category Product GA Date Ability to add promotions in the branded booking engine Functionality BBE March.14.17 Guest’s have the ability to cancel modify reservation on Brand.com without logging in. Functionality BBE February.14.17 Added feature to support Last Minute Promotions. Functionality BBE February.14.17 Bug related to sending inventory to OTA’s when group booking is cancelled. Functionality PMS February.14.17 Ability to search for guest stays across hotels. Functionality Loyalty Program February.14.17 ...

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How to handle NO SHOW reservations standard

FairCloud provides two ways to handle No Show Reservations.   Either you can check in the reservation, post charges, then check out the guest and then mark No SHOW. No Show button is visible below the Add Line Item Section If No Charges are required to be posted, then you can Cancel the reservation and then mark NO SHOW. You can add payments to a reservation even after it is cancelled/no show. Either way when you print the invoice you will see No Show in red color on the top as shown in the image below. We would also like to point that when a OTA reservation is cancelled, it’s status is automatically changed in FairCloud to be cancelled.   ...

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Dangers of using Close To Arrival standard

We generally recommend using Close To Arrival for Expedia channel. Using CTA can be dangerous if it’s not used correctly. There can be conditions which can lead to over booking even though you were total closed out. For example , if you decide to do a CTA for August 12th and August 13th as shown in the calendar below.     In this scenario please remember that the guest can make a reservation for any day prior to 12th and do a check out on 13th or later. If this happens then you will have a over booking scenario. To avoid an overbooking, or reduce the chances of overbooking we suggest you to increase rates and to add a restriction for CTA.

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